These are some of our most frequently asked questions. If you don’t see an answer to your question, please don’t hesitate to contact us! 

Frequently Asked Questions

No, you don’t need a doctor’s referral for any of our services. You can book any appointment online or give us a call to make your booking.

We do offer direct billing to most insurance companies. Please note that not all practitioners are covered through insurance. Please check with your provider for information regarding what clinician qualifications are needed to receive coverage.

We can direct bill the following insurance companies:

  • Alberta Blue Cross (Registered Provisional Psychologists, Registered Psychologists, and Registered Dietitians)
  • Beneva by La Capitale (Registered Psychologists and Registered Dietitians)
  • BPA (Registered Psychologists)
  • Canada Life (Registered Psychologists and Registered Dietitians)
  • Canadian Construction Workers Union (Registered Psychologists)
  • Chambers of Commerce Group Insurance (Registered Psychologists and Registered Dietitians)
  • CINUP (Registered Psychologists and Registered Dietitians)
  • ClaimSecure (Registered Psychologists and Registered Dietitians)
  • Coughlin (Registered Psychologists)
  • Cowan (Registered Psychologists)
  • D.A. Townley (Registered Psychologists and Registered Dietitians)
  • Desjardins (Registered Psychologists and Registered Dietitians)
  • Equitable Life (Registered Psychologists and Registered Dietitians)
  • First Canadian (Registered Psychologists and Registered Dietitians)
  • GMS (Registered Psychologists and Registered Dietitians)
  • Greenshield (Registered Psychologists)
  • GroupHEALTH (Registered Psychologists)
  • GroupSource (Registered Psychologists)
  • Industrial Alliance (Registered Psychologists and Registered Dietitians)
  • Johnston Group (Registered Psychologists and Registered Dietitians)
  • LiUNA Local 183 (Registered Psychologists)
  • LiUNA Local 506 (Registered Psychologists)
  • Manion (Registered Psychologists)
  • Maximum Benefit (Registered Psychologists and Registered Dietitians)
  • Medavie Blue Cross (Registered Provisional Psychologists and Registered Psychologists)
  • People Corporation (Registered Psychologists)
  • PSHCP (Public service health care plan) (Registered Psychologists)
  • RWAM (Registered Psychologists and Registered Dietitians)
  • TELUS AdjudiCare (Registered Psychologists and Registered Dietitians)
  • Union Benefits (Registered Psychologists and Registered Dietitians)
  • UV Insurance (Registered Psychologists and Registered Dietitians)

If we cannot direct bill your insurance provider, we will provide a digital receipt at the end of each session that you can submit to your provider for reimbursement. 

Our fees vary based on the experience, education, and credentials of the practitioner you are seeing. 

$210 per hour – Registered Psychologist

$200 per hour – Registered Provisional Psychologist

$75 per hour – Mental Health Therapists

We set our fees with the Psychologists’ Association of Alberta recommended fee schedule in mind. For more information, please visit: Psychologists’ Association of Alberta Recommended Fee Schedule

All three have similar levels education, usually a minimum of a masters degree, but the level of hours practicing in the field varies between the three.

Mental health therapists are usually in the process of completing their masters degree or have completed their masters degree and are in the process of registering as a registered provisional psychologist. Please note, mental health therapists are not covered through insurance. Our mental health therapists are a great low-cost option if you do not have insurance coverage. 

Registered provisional psychologists have completed a minimum of their masters degree and are on their way to becoming a registered psychologist. They have registered with the College of Alberta Psychologists and are currently completing 1600 hours of supervised experience counselling. 

Registered psychologists have completed a minimum of their masters degree and are fully registered with the College of Alberta Psychologists after completing their supervised hours and successfully completed the EPPP exam (Examination for Professional Practice in Psychology)

We ask that all clients have a credit card on file for payment.

Alternatively, clients may send an e-transfer to financial.familylife@gmail.com for their sessions at least 24 hours in advance. 

Finding the right fit is important. We are happy to book a brief phone consult with one of our counsellors to help you find the right fit.

Meeting someone new for the first time can feel uncomfortable. The first session is typically structured to review consent, learn a bit more about you, and journey in your story. Some clients prefer to guide the conversation, but we are happy to ask open-ended questions that will help guide the conversation as well.

We usually recommend starting out with one session every two weeks, but you are welcome to do whatever you feel is best for you! You can also talk with your counsellor and they can recommend a level of frequency that would be best for you. 

Parents are required for the first ten minutes of the first appointment and then they have the choice to either stay in the session with the child or wait in the waiting room. After that, a parent is not required to be in the child’s sessions.

What to Expect at Family Life Psychology

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